While we take every measure possible for your plant to arrive to you intact and healthy, we can not control how your order is handled while in transit to you.   At this time, Shady Exotics does not accept returns on plants, but we do guarantee every plant will arrive healthy as we inspect and approve each plant prior to shipment.   If the plants in your order are damaged during shipping, please reach out to us immediately with pictures of the plants, as well as the condition of the box they were shipped in.  Send this to and we will get you taken care of.