RETURNS & CANCELLATIONS
Cancellations are accepted, but with a 10% deduction processing fee. This fee is still applied in the event the customer did not enter sufficient information to send the package (i.e., omitting full name, phone number, etc.). Cancellations made the day of shipping/packing will be applied with a 20% restocking fee.
No returns on any plants, isopods, terrariums or terrarium kits are accepted. Returns on unopened dry goods accepted, less postage fee.
While we take every measure possible for your plant to arrive to you intact and healthy, we can not control how your order is handled while in transit to you. At this time, Shady Exotics does not accept returns on plants, but we do guarantee every plant will arrive healthy as we inspect and approve each plant prior to shipment. If the plants in your order are damaged during shipping, please reach out to us immediately with pictures of the plants, as well as the condition of the box they were shipped in. Send this to firstname.lastname@example.org and we will get you taken care of.